Restaurant Supply,Restaurant Equipment,Bar Supply,Food Service

1. Shipping Policies

topfoodservice.com currently ships to any address in the Continental United States. Street addresses are necessary since orders cannot be delivered to PO Boxes. Due to export restrictions, we are unable to process international orders through our online site. If you would like to ship outside the U.S.A., please contact customer service at 1-800-221-2994.

Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address.

we offer you the fastest and lowest-cost shipping methods available using state of the art shipping. topfoodservice.com utilizes UPS Commercial Rate database to figure real time rate charges for your order.

The shipping charge will not be shown at the time of Checkout. A customer service representative will call you and provide you with a quote on shipping costs. Delivery of oversized or special handling orders will require a signature at the time of delivery.

Each package shipped is insured up to $100.00. Should a package be valued higher than $100, an additional charge will be added.

IMPORTANT:
You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order.

topfoodservice.com usually ships from our central distribution center located in NEW YORK, NEW YORK. Shipping charges are automatically figured using this distribution center as a point of origin. In some cases we may ship certain products or orders from our wharehouse or factory in New York.

For multiple-item orders, topfoodservice.com will attempt to ship all orders complete from one location in the fewest number of shipping cartons required. Items will not be held for same time delivery.

topfoodservice.com will on occasion drop ship equipment and or supplies from our manufacturers when the need arises due to an out of stock scenario, etc. When it is not possible to ship your entire order from our central distribution center, we will split the order and ship from multiple store locations and or shipping centers.

Due to our vast inventory, we are able to ship most orders within 1-2 business days after receiving a payment-approved order. Items listed as “special order” will be shipped at the earliest possible date. Upon receiving a “special order”, topfoodservice.com will contact you with the projected shipping date, and will confirm the actual shipping date when it becomes available. While we make every effort to provide your order by the desired date, topfoodservice.com does not guarantee the timely delivery of any item.

Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select.

While we will make every effort to provide your order by the desired date, topfoodservice.com does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.

Items listed as "special order" will be shipped at the earliest possible date. Upon receiving a "special order", topfoodservice.com will contact you with the projected shipping date, and will confirm the actual shipping date when the order becomes available.

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following:

1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves.
2. Verify the number of packages delivered with the packing slip provided by topfoodservice.com.
3. Unpack your order immediately and inspect for hidden or concealed damage.
4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.

Then contact topfoodservice.com Customer Service toll free @1-800-221-2994 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

Do not attempt to return any item to topfoodservice.com without a prior written authorization. Unauthorized returns cannot be processed.

topfoodservice.com is not responsible for damaged items accepted and signed for at the time of delivery. topfoodservice.com will pay for return shipping to our distribution center for an item that was sent to you in error, received defective, damaged in shipping (assuming the damaged product falls under the aforementioned criteria in the paragraph above), or has failed under warranty.

2. Return Policy

Within 30 days of receiving your order, you may return, in its original carton, any regular stocked item for a full refund or exchange. Special orders may be returned within 30 days of receipt, but are subject to a 20% restocking charge or the manufacturer's actual restocking charge, should that exceed 20%. No items that have been used, custom manufactured or made to order may be returned.

The cost of shipping the original item, return shipment, and the cost of shipping an exchanged item, are the responsibility of the customer, in all cases except where topfoodservice.com committed a shipping or order error. Round trip shipping charges will be the responsibility of the customer on orders that are shipped by topfoodservice.com in good faith and are returned to us due to incorrect shipping information.

No item can be returned without prior written authorization. Items returned to topfoodservice.com without authorization will not be processed. To request a return authorization, contact topfoodservice.com Online Customer Service by phone at 1-800-221-2994.

Then contact topfoodservice.com Customer Service toll free at 1-800-221-2994 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

Do not attempt to return any item to topfoodservice.com without a prior written authorization. Unauthorized returns cannot be processed.

For items purchased on topfoodservice.com you can expect the same great service you receive in our store. If you are not fully satisfied with your topfoodservice.com purchase, return it to our store with the original topfoodservice.com packing receipt, in the original carton, within 30 days from the date of purchase. We will exchange it, get it repaired, or offer you a refund based on your method of payment. Shipping charges will not be refunded.

Special orders may be returned within 30 days of receipt, but are subject to a 20% restocking charge or the manufactures actual restocking charge. Some items cannot be returned. These items include those that have been used, custom manufactured or made-to-order.

To return an topfoodservice.com purchase to our store:
Please bring the following.

1. The item you want to return and all packaging/accessories.
2. The original packing receipt.
3. A form of personal identification.

topfoodservice.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. topfoodservice.com collects information from our users at several different points on our website.

topfoodservice.com allows customers that use this website to create an account registration that requires the completion of our registration form. During registration a user is required to give their contact information (such as but not limited to name, email address, bill to and ship to address). This information is used to add a personalized experience to this website and to offer our customers ease of use during the order process. All information pertaining to our customers is stored in a secure database and non accessible by third parties. All contact information may be changed at anytime via our customer account interface. On occasion topfoodservice.com may contact our users about the services on our site for which they have expressed interest.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

This web site contains links to other sites. Please be aware that we at topfoodservice.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

If a user wishes to subscribe to our newsletter, we ask for contact information such as your email address. topfoodservice.com gives all subscribers the authority to add or remove themselves from our mailing list via our homepage.

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes in the event of an online contest. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. topfoodservice.com will automatically send the friend a one-time email inviting them to visit the site. topfoodservice.com stores this information for the sole purpose of sending this one-time email.

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected interfaces to gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on the privacy of our customers information, and what they can do to ensure our customer's information is protected at all times.

Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a series of security authentication mechanisms.

If you have any questions about the security at our website, you can send an email to info@topfoodservice.com .

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

For example, to determine if our customers qualify for a credit line with topfoodservice.com, we use their business name, name, social security number and or other pertinent information to request a credit and or other business related report to recieve information to allow topfoodservice.com to make informed decisions in relation to credit worthiness. Once we determine a user’s credit-worthiness, this document is destroyed.

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

We also send the user site and service announcement updates. Members are able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, you may unsubscribe from our mailing list at anytime from our mainpage. This procedure physically removes your email address from our lists.

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.