Restaurant Supplies and Equipment - a New York distributor more than 30 years. Our site provides restaurant equipment, restaurant supplies, bakery equipment, catering equipment.
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1-800-221-2994
Restaurant Equipment and Supplies - a 30 Year New York distributor of restaurant equipment and supplies.
Frequently Asked Questions:
 
Security & Privacy
1. Will TOPFOODSERVICE.COM share my personal information with other companies?
2. How do I unsubscribe from your mailing list?
3. Online fraud concerns me, and Iím hesitant to place an order over the Internet. Is it safe to place an order over your website?
 
Ordering
1. I am not with a restaurant. Can I still purchase from you?
2. How do I place an order?
3. How can I update my account information?
4. If I order online, can I pick up my order at a store?
5. I need to cancel my order. How do I proceed?
6. Can I place a special order?
7. How do I request a quote?
8. Will you sell in less than case packs?
9. How do I track my order?
10. I canít add items to my basket.
11. The page Iím visiting is blank.
 
Products & Services

1. Why donít you sell gas ranges and other gas equipment to residential customers?
2. Will you send samples of your products?
3. Do you offer custom printing and engraving?
4. Do you offer a catalog?
5. I think TOPFOODSERVICE.COM should carry a certain item.
6. Do you offer any opening package or volume discounts?
7. Do you sell any used equipment?
8. Do you lease or rent equipment?
9. I canít find what I need on your site.
10. How do I contact a representative?
11. How can I find out if a product is in stock?
12. I saw an item in your store, but I canít find it online.

 
Shipping
1. How much does shipping cost?
2. Where do you ship from?
3. Will my order be delivered inside?
4. I have not received shipping confirmation for my order. How can I track my order?
5. Why is there a handling fee on my order?
6. Will you ship outside of the continental United States?
7. When can I expect my order?
8. Will you ship COD?
 
Payment
1. How do I pay online?
2. Can I pay by check or money order?
3. Will I be charged sales tax?
4. What types of payments do you accept?
5. Do you offer any layaway or installment payment plans?
6. Can you hold an item for me until I can make payment arrangements?
7. Do you accept purchase orders?
 
Returns
1. What is your return policy?
2. I ordered the wrong item. How do I return it?
3. What should I do if the package has obvious signs of shipping damage when it shows up?
4. My order had some concealed damage I didn't notice when it first arrived. What should I do?
 
Warranties & Repairs
1. My equipment is malfunctioning. How do I use the product warranty?
2. Where can I find replacement parts?
3. Does TOPFOODSERVICE.COM do repair work?
 
Company Information
1. Where are you located?
2. How long has your company been around?
3. I think TOPFOODSERVICE.COM should sell my product. How do I this?
Security & Privacy
1. Will TOPFOODSERVICE.COM share my personal information with other companies?
TOPFOODSERVICE.COM does not share any personal information with third parties.

2. How do I unsubscribe from your mailing list?
Click on the ďopt-outĒ link at the bottom of any of our promotional emails to unsubscribe yourself from our sales and special promotions email list.

3. Online fraud concerns me, and Iím hesitant to place an order over the Internet. Is it safe to place an order over your website?
Yes. TOPFOODSERVICE.COM uses the most advanced encryption technology available for commercial use, 1024 bit SSL (Secure Sockets Layer) which scrambles your personal information before it is sent over the internet to an TOPFOODSERVICE.COM web server. Notice that once you begin the Checkout process, a lock icon will appear on the bottom panel of your browser window. This means that a secure connection has been established between TOPFOODSERVIC.COM server and your computer, and during this connection only these two computers will be capable of decoding your highly encrypted personal information.

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Ordering
1. I am not with a restaurant. Can I still purchase from you?

Although our site is designed for the foodservice industry, we welcome your business. However, please note that our products are designed for commercial use and may not meet your expectations.

2. How do I place an order?

It's easy! Just find the item you want, and click "Add to Basket". Add as many items as you want, and when you are ready to finish, click on "Checkout" at the upper right of your screen. You'll be prompted for the necessary information to create an account. Once this is done, you'll see a summary of your order, with the grand total. Then choose your credit card type, and click "Finish". Also, don't forget to save your login and password Ė you can use them next time you order to quickly access your personal information for a speedy checkout!

3. How can I update my account information? 
Just click on the "Login" link on the upper left side of our home page. Enter your username and password to login to your account, and enter any new information in the appropriate fields. Click on "Save" when you're done.

4. If I order online, can I pick up my order at a store?
Currently, TOPFOODSERVICE.COM does not offer online orders for customer pickup in the store. We hope to add this feature soon. If you need to pick up your order at our store, please contact us by phone to make arrangements.

5. I need to cancel my order. How do I proceed?
Contact us by phone as soon as possible to cancel your order. Read more about canceling an order in our Shipping Policies.

6. Can I place a special order?
Special orders must meet a minimum of $300 (or the factoryís minimum order, whichever is greater), not including shipping or taxes, and must conform to all case pack rules. A special order can take anywhere from 1 to 12 weeks for arrival, depending on the item and factory availability. Please contact us for more information.

7. How do I request a quote?
Please email your quote request in plain text (no attachments please) to ď customerservice@topfoodservice.com Attn: Quote RequestĒ. You can also fax a legible copy to us at 212-219-3615. Most quotes will take several days to process, so please plan accordingly.

8. Will you sell an item in less than a case pack?
There is the unit of measure(sale by dozen or sale by case) for that item described in the Product Description for each item. In order to keep prices down for all of our customers, we are limited to selling items by the listed unit of measure only, and cannot break cases.

9. How do I track my order?
Tracking numbers for UPS-shipped orders are the evening an order ships, usually 2 business days after the order was placed. If you don't receive a tracking number, your order may have shipped using another carrier, or there may be a delay. Contact us by phone or email and we'll track your order down for you.

10. I can't add items to my basket.
B
e sure that you have cookies enabled on your web browser, as this is required for most online shopping. If the problem persists, contact us.

11. The page I'm visiting is blank.
Items are being added continually to our website. If you come across a blank page, it probably means some items are coming soon in that category. Contact us if you need immediate assistance.

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Products & Services
1. Why wonít you sell gas equipment to residential customers?
There are several reasons for this. On gas equipment, the most important factor is that they are†not certified by the American Gas Association (AGA) for residential use; consequently, should this range ever start a fire, your homeowner's insurance will not cover it, and your entire policy may be voided. Consequently, the manufacturerís warranty is also voided once this unit has been installed in a residence, and most repair agencies will not service the unit because of the inherent liability involved in a residential installation. Also, these units do not have insulated cabinets and feature constant 24-hour pilots, factors which present a potential fire and burn hazard in the home. Contact your local kitchen designer for help in locating residentially certified equipment for your home. 

2. Will you send samples of your products?
We are not able to send samples of our products, as our entire inventory is made available for immediate purchase. You may purchase the product, and return it for credit less shipping/handling charges should it not meet your expectations. Read our Return Policy to learn more.

3. Do you offer custom printing and engraving?
we do not offer any custom printing/engraving services.

4. Do you offer a catalog?
For a copy of our catalog, please email us your request, along with your name, the name of your business, and your mailing address.

5. I think TOPFOODSERVICE.COM should carry a certain item.
We welcome your suggestions! Please email us at sales@topfoodservice.com with any available information on the item, including Manufacturer, Model Number, and a general description of the item. Your suggestion will be forwarded to our Purchasing department for review.
† 
6. Do you offer any opening package or volume discounts?
As our pricing is already highly competitive, we don't generally offer any sort of discounting.

7. Do you sell any used equipment?
TOPFOODSERVICE.COM sells only new items, and does not stock used or refurbished equipment.

8. Do you lease or rent equipment?
Currently, we do not lease or rent equipment. However, contact us and we can recommend a qualified leasing company to help you finance your purchase with us.

9. I canít find what I need on your site.†
Please Contact us - the item may be stocked but not featured on our web site yet.

10. How do I contact a representative?
Visit our Customer Service page for instructions on how to contact us.

11. How can I find out if a product is in stock?
Unless noted, most items online are in stock and ready to ship. We will contact you after your order is placed if an item is out of stock, or you can contact us by phone before placing the order.

12. I saw an item in your store, but I canít find it online.
Some items are stocked only in our store and may not be available online, or the item may not yet have been added to our web site. Contact Customer Service, or visit our store for ordering options.

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Shipping
1. How much does shipping cost?
Shipping for most orders is calculated using live data from the UPS shipping database, which calculates real-time shipping costs based on both the weight and dimension of each carton. Customers whose orders require truck freight will have a shipping quote emailed to them for their approval before shipment.

2. Where do you ship from?
Most orders ship from our main distribution center in New York, New York. However, orders may also be shipped from our other warehouse locations in New York, or even from the manufacturer directly.†

3. Will my order be delivered inside?
No. TOPFOODSERVICE.COM ships curbside only, meaning drivers are only responsible for getting the merchandise to the end of your driveway or loading dock at your location. You are ultimately responsible for unloading, unpacking, and bringing your order indoors. Also, note that we can only offer ground floor deliveries, no upstairs deliveries.

4. I have not received shipping confirmation for my order. How can I track my order?
Tracking information is sent via email once your order has shipped, usually within 2 business days of placing the order. You may not receive this email if your email address is invalid, if your email inbox is full, if your email spam filters block our email, or if ISP network problems have prevented successful email delivery. Contact us if you have not received your tracking information after 2 business days. Please note that special order items are shipped from the factory and shipping information will not available until the items are shipped.

5. Why is there a handling fee on my order?
Our handling fee covers the cost of materials and labor for processing, packing, and insuring each order.

6. Will you ship outside of the continental United States?
TOPFOODSERVICE.COM can ship nearly anywhere on the globe. Contact us for a freight quote.

7. When can I expect my order?
Please review or Shipping Policies page for estimated shipping times.

8. Will you ship COD?
TOPFOODSERVICE.COM does not offer COD shipping terms.


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Payment
1. How do I pay online?
It's easy! Once you've gone to Checkout and created an account, simply select your payment type from the drop-down menu on the Shipping & Payment Selection screen (we current accept American Express, Visa, MasterCard, and Discover). Enter the requested information on the next screen, and hit "Finish".

2. Can I pay by check or money order?
Yes. Contact us by phone to arrange payment.

3. Will I be charged sales tax?
Orders shipped to addresses within New York, Pennsyvalnia and Florida are subject to state sales tax. If you are a tax-exempt customer in one of these three states, we must have your exemption certificate on file before tax can be removed from your order. Also, all order shipping from TOPFOODSERVICE.COM to a location outside of the continental United States is subject to Texas state sales tax, which will be refunded by check once we are supplied proof that the item has reached its final destination.

4. What types of payments do you take?
We accept online credit card payments with MasterCard, Visa, Discover, and American Express. You can also contact us by phone to arrange payment via Bank Cashier's Check, Money Order, or Bank Wire Transfer.

5. Do you offer any layaway or installment payment plans?
We are a cash-and-carry business; therefore, all payments must be made in full at time of purchase.

6. Can you hold an item for me until I can make payment arrangements?
Our constantly revolving inventory is sold on a first-come, first-served basis, and unfortunately we cannot hold items for any period of time.

7. Do you accept purchase orders?
Currently, we do not accept purchase orders.

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Returns
1. What is your return policy?
Please read our Return Policy for more information.

2. I ordered the wrong item. How do I return it?
Contact us to receive a Return Authorization and instructions on where to send the item. Note that certain custom or special order items cannot be returned. Read our Return Policy for more information.

3. What should I do if the package has obvious signs of shipping damage when it shows up?
Click here to read our policy on "Orders Damaged in Shipping". 

4. My order had some concealed damage I didn't notice when it first arrived. What should I do?
Contact us as soon as possible after receipt, as a claim and/or return authorization will need to be filed. Concealed damage claims must be filed within 5 days from the delivery date; claims filed after 5 days will not be considered. Please read our Returns page for more information on Damaged Shipments.

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Warranties & Repairs
1. My equipment is malfunctioning. How do I use the product warranty?
Generally, equipment warranties are handled by a third party repair service. Contact the manufacturer for a list of authorized service agencies in your area.†

2. Where can I find replacement parts?
TOPFOODSERVICE.COM is not a parts distributor and therefore stocks very few parts. Contact the manufacturer for an approved parts distributor in your area.

3. Does TOPFOODSERVICE.COM do repair work?
TOPFOODSERVICE.COM does not offer repair or warranty services. Contact the manufacturer for an authorized service agent in your area.

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Company Information
1. Where are you located?
We are located in 110 Bowery, New York, New York. Visit Store Locator for address and map of our store.†

2. How long has our company been around?
Our company has been incorporated in the State of New York since 1975.

3. I think TOPFOODSERVICE.COM should sell my product. How do I this?
Mail a product sample and/or catalog to our corporate mailing address, Attn: Purchasing. Our Buyers will review your product, and may contact you for further information if necessary.

Customer Service: 1-800-221-2994

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